Frequently Asked Questions

Whilst you are on our web site www.olympicairlines.com you press the button users’ help and follow the simple steps guiding through your online reservation. Alternatively you may also use any other O.A local web site, click on ONLINE RESERVATIONS
Press the button users’ help and follow the user-friendly instructions.

Where can I find help about the ONLINE RESERVATION?

Please read the STEP-BY-STEP procedure by clicking the USER’S HELP button.

Why don't I get the cheapest fare?

Perhaps this cheap fare is not available on this particular flight. Please try another day.

Do I have to reconfirm my reservation?

You would have to ring the local OA ticket office, 72 hours before your flight departs to reconfirm your flight.
This is a standard procedure applied to all airline bookings whether made via Internet or not.

What is the currency for paying my tickets in Madrid (e.g. Madrid-Athens-Madrid) whilst I am at New York?

The country in which you depart for your journey will denominate the purchasing currency of your ticket. Thus, if you are in New York and your flight is Madrid-Athens-Madrid, you will pay in Euro, the currency of Spain.

Is this an electronic ticket or a paper ticket?

Olympic Airlines tickets, are electronic for the majority of our flights (e-ticket). There are only a few domestic flights that we still provide paper-tickets, which soon will be replaced by e-tickets.

You have an electronic ticket if: you have been given a Booking Reference Number and a Ticket Number, in your confirmation e-mail.

You have a paper ticket if: you are given only a Booking Reference Number in your confirmation e-mail and no Ticket Number.

Do I need to collect my ticket and how?

If your ticket is electronic, there is no need to be collected. You can proceed directly to the check-in of your departure airport with your travel documents.

If you have a paper-ticket, you should collect it at the OA office of the departure airport of your flight, before your departure (or earlier if you wish so). Paper tickets, should be collected by passenger only, by showing his/her ID-card or passport.

What should I do when I travel with an infant and children?

Firstly, you should provide the names, the sex and the day of birth of your infant and child(ren). Also, you should show the necessary certificates (passport, I.D.) that prove the age of infant(s) and child(ren) at the departure airport. As far as the infant and child ages are concerned, infant is a passenger who is from 1 day-2 years old and child 2-12 years old. You must know that the ages for an infant and child are strictly counted for travel date (i.e. a child 12 years and 1 month old -the date of travel- is counted and charged as an adult. However, you should know that an adult should travel with one infant only, more infants not allowed to travel with one adult traveler for security reasons (it is an aviation regulation).

In addition, the charged price for infant is for most of the fares 10% of an adult price and for child depends on the fare rules (i.e. there are discounts in all domestic and in most of the international fares).

Traveling from Athens to New York: What information should I provide and how?

Since October 4th 2005, in response to the terrorist threat, legislation was passed making it mandatory for all commercial airlines, members of IATA, to send their passenger and crew data to the U.S. authorities for advance processing. All passengers traveling from Athens to New York should provide details of their permanent address and passengers who are not holders of a U.S. passport should additionally provide information about the address of the place they will be staying at, while visiting the U.S.A.

Special registration requirements:
1. Holders of a U.S. passport:
    a. Permanent address
2. Holders of a non-U.S. passport:
    a. Permanent address
    b. Address of temporary stay in the U.S.

Requested details:
ADDRESS (house no and street) – POSTAL CODE – CITY – STATE or REGION – COUNTRY

You can send this information to us by e-mail to telsales@olympic-airways.gr. Alternatively you may call Olympic Airlines either local office or our Central Reservations department, in Athens Greece, telephone:
+30 210 9666666.

What should I do when I am member of ICARUS and if I use the web site for my booking what are my benefits?

For the time being we do not offer extra miles to ICARUS members. However, we will come back offering extra miles to passengers who will use our Internet site and are members of our ICARUS program very soon.

“Type of fare”: what is the difference between the various types of fares:

The differences between the types of fares we offer, are related to:

the restrictions regarding changes, cancellations and child /infant discounts
the price (the lowest price, the most restrictions apply)
the service (more privileges for business class passengers)

What restrictions apply to Economy class for international flights?

ECONOMY RESTRICTED

CHANGES: Change of date is allowed by paying the difference to the next higher available fare. Ticket can be used within a year from the original departure date.

Exception: changes are not allowed for destinations from Madrid to Athens.

CANCELLATIONS (EITHER BEFORE OR AFTER THE JOURNEY IS STARTED): These tickets are not refundable. Taxes are refundable for the non-flown segment (refund to the credit card). In case of non-show at the airport, there is a penalty of EUR30.00.

Exception: For the higher fares of this type (K/class), 50% of the fare is refundable, plus the taxes as mentioned above.

CHILD / INFANT DISCOUNT: There are not discounts for children and infants except for the following cases:

For travel from Paris/ Brussels/ Germany/ Italy/ Vienna/ Tirana to Greece –and– from Thessaloniki to London, 90% discount for the first infant per adult (0-24 months), on the selected adult fare.
For travel from Vienna/ Tirana to Greece –and– from Thessaloniki to London, 33% discount for children (2-12 years).
For travel from Paris to Greece, 33% discount for children (2-12 years).

ECONOMY SEMI FLEXIBLE

CHANGES: Change of date is allowed to the same fare with no extra charge. If this fare is not available, change can be made, by paying the difference to the next higher available fare. Ticket can be used within a year from the original departure date.

CANCELLATIONS BEFORE THE JOURNEY IS STARTED: These tickets are partially refundable (refund to the credit card). The non-refundable amount depends on the selected fare and varies from EUR25.00 to 50% of the fare. Taxes are refundable.

CANCELLATIONS AFTER THE JOURNEY IS STARTED: These tickets are partially refundable (refund to the credit card). The refundable amount is the difference between the paid fare and the equivalent one-way fare. Taxes are refundable for the non-flown segment (refund to the card). In case of non-show at the airport, there is a penalty of EUR30.00.

CHILD / INFANT DISCOUNT: 33% discount for children (2-12 years) and 90% discount for the first infant per adult (0-24 months), on the selected adult fare.

Exception: For travel from Paris to Athens the discount for children is 25%.

ECONOMY FULLY FLEXIBLE

CANCELLATIONS (EITHER BEFORE OR AFTER THE JOURNEY IS STARTED): These tickets are refundable (refund to the credit card).

Exception: For travel from Germany to Greece, M/class:

BEFORE THE JOURNEY IS STARTED: These tickets are partially refundable (refund to the credit card). The non-refundable amount is EUR25.00 for one-way trip and EUR50.00 for round-trip. Taxes are refundable.

AFTER DEPARTURE: These tickets are partially refundable (refund to the credit card). The refundable amount is the difference between the paid fare and the equivalent one-way fare. Taxes are refundable for the non-flown segment (refund to the card). In case of non-show at the airport, there is a penalty of EUR30.00.

CHILD / INFANT DISCOUNT: 33% discount for children (2-12 years) and 90% discount for the first infant per adult (0-24 months), on the selected adult fare.

Exception: For travel from Paris to Athens the discount for children is 25%.

What restrictions apply to Business class for international flights?

BUSINESS CLASS SEMI FLEXIBLE

CHANGES: Changes are allowed to the same fare with no extra charge. If this fare is not available, change can be made, by paying the difference to the next higher available fare. Ticket can be used within a year from the original departure date.

CANCELLATIONS (BEFORE THE JOURNEY IS STARTED): These tickets are refundable (refund to the credit card).

CANCELLATIONS (AFTER THE JOURNEY IS STARTED): These tickets are partially refundable (refund to the credit card). The refundable amount is the difference between the total paid fare and the equivalent one-way C/class fare (Business class fully flexible). Taxes are refundable for the non-flown segment.

CHILD / INFANT DISCOUNT: 33% discount for children (2-12 years) and 90% discount for the first infant per adult (0-24 months), on the selected adult fare.

BUSINESS CLASS FULLY FLEXIBLE

CHANGES: Changes are allowed. Ticket can be used within a year from the original departure date.

CANCELLATIONS (EITHER BEFORE OR AFTER THE JOURNEY IS STARTED): These tickets are refundable (refund to the credit card). Taxes are refundable.

CHILD / INFANT DISCOUNT: 33% discount for children (2-12 years) and 90% discount for the first infant per adult (0-24 months), on the selected adult fare.

What restrictions apply to Economy class for domestic flights?

CHANGES:

Ticket can be used within a year from the original departure date.

Same rules apply for all types of fares, of Economy class:

EARLIER THAN 24 HOURS BEFORE DEPARTURE

Change of date is allowed to the same fare with no extra charge. If this fare is not available, change can be made, by paying the difference to the next higher available fare.

WITHIN THE LAST 24 HOURS BEFORE DEPARTURE

Change of date is allowed to the same fare with a penalty of EUR15.00. If this fare is not available, change can be made, by paying the difference to the next higher available fare.

CANCELLATIONS:

Same rules apply for all types of fares, of Economy class:

EARLIER THAN 24 HOURS BEFORE DEPARTURE

Tickets are refundable (refund to the credit card). Taxes are refundable.

WITHIN THE LAST 24 HOURS BEFORE DEPARTURE

Tickets are partially refundable (refund to the credit card). Non-refundable amount is EUR15.00. Taxes are refundable. In case of non-show at the airport, there is a penalty of EUR30.00.

CHILD / INFANT DISCOUNT:

Children 2-12 years / first Infant per adult, 0-24 months

Discount applies on the selected adult fare.

Economy restricted: 25% discount for children - 90% discount for infant

Economy semi flexible: 33% discount for children - 90% discount for infant

Economy fully flexible: 50% discount for children - 90% discount for infant

What restrictions apply to Business class for domestic flights?

CHANGES: Changes are allowed. Ticket can be used within a year from the original departure date.

CANCELLATIONS (EITHER BEFORE OR AFTER THE JOURNEY IS STARTED): Tickets are refundable (refund to the credit card). Taxes are refundable.

CHILD / INFANT DISCOUNT:

50% discount for children (2-12 years), on the selected adult fare and

90% discount for the first infant per adult (0- 24 months), on the selected adult fare

What is the “security code”?

The security code is the last three (3) digits at the backside of the credit card in case you have a Visa / MasterCard or the last four (4) digits at the front side, in case you have an American Express.

Table of Contents

Where can I find help about the ONLINE RESERVATION?

Why don't I get the cheapest fare?

Do I have to reconfirm my reservation?

What is the currency for paying my tickets in Madrid (e.g. Madrid-Athens-Madrid) whilst I am at New York?